Gemma O'Halloran

Full name: Gemma O'Halloran
Business Function: Customer Service,Leadership,Operations,Strategy
Sector: Environmental Goods and Services,Financial Services,Hospitality,Professional Services,Services,Tourism & Travel
Service Provided: Business Planning,Business Process,Business Strategy,Customer Journey,Customer Service,Exit Planning,Fractional COO,Lean,Process Improvement,Relationship and Stakeholder Management,Technology to improve production

Biography

Hello, My name is Gemma O’Halloran, Owner of FreestylePM. I am a creative operations and project management professional with nearly 20 years experience working nationally and internationally in a number of industry sectors. My focus is on the highly dynamic scaling and growth phase for service-based SMEs and the competitive edge provided by excellent customer experience design. My expertise and portfolio involves implementation of strategies, optimising day-to-day activities, designing special projects (including events, programmes) and providing fractional COO services for mid-to-long-term operational enhancement.Whatever the requirements, my methodology features reviews, analysis, strategy development, action plans, financial planning, system design and improvement, performance tracking and brand activation. As both a leader or a member of the team, I confidently partner with clients and prioritise collaboration across departments to achieve targeted outcomes. I commit myself to a client-centric, results-oriented approach, which caters uniquely to each specific company’s concerns, challenges, vision, goals, and project outcomes.